Marketing & Community Engagement Specialist

About Upfield Capital Management.

Upfield Capital Management is a hands-on investment firm focused on sourcing and building high-value opportunities across diverse asset classes. The firm employs active ownership, disciplined underwriting, and conservative leverage to deliver consistent, risk-adjusted returns while preserving investor capital. Founded by Peter Edgar and Rob Greer, Upfield prioritizes durable cash flow and long-term asset appreciation, planning across market conditions to manage risk and create lasting value. Selective by design, the firm invests with intention—focusing on opportunities where fundamentals, complexity, and timing align. Through direct management and long-term stewardship, Upfield builds resilient portfolios designed to perform across cycles.

Key Responsibilities

Conduct new homeowner orientation/walkthroughs and deficiency walkthroughs prior to occupancy.
Clearly explain home features, maintenance requirements, and warranty coverage to new homeowners.
Act as the primary liaison between the homeowner and the construction team to address and resolve any deficiencies or warranty items.
Schedule and coordinate service appointments and warranty work with homeowners and trade partners.
Document all homeowner interactions, warranty claims, and service requests accurately in the system.
Follow up with homeowners to ensure deficiencies are completed to their satisfaction and within company standards.
Provide excellent customer service by always maintaining a positive and professional attitude.
Assist with homeowner events or meetings as required.
Stay updated on construction processes, home features, and warranty standards.
Educate buyers on home features, maintenance procedures, and warranty coverage during orientation sessions
Assist in preparing homeowner manuals and orientation materials.

Qualifications

2+ years of experience in customer service, preferably within the real estate homebuilding sectors
Knowledge of the local real estate market and home construction processes is advantageous.
Proficiency in software management tools such as punch list or Procore an asset.
Highly organized with strong attention to detail
Ability to manage multiple priorities in a fast-paced environment
Proactive, self-starter and problem solver requiring minimal supervision
Exceptional interpersonal and communication skills, both verbal and written
Strong proficiency in MS Office applications (in particular, Excel) and Adobe applications (in particular, Adobe Acrobat)